Restaurant Supervisor At Eagle Hr Consultants

Job PurposeThe Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.Key duties and responsibilitiesUphold all restaurant policies and standards for quality and safety.Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.Supervise and guide staff, delegating tasks to achieve restaurant goals.Train staff in safety, sanitation, and food hygiene, and ensure compliance.Monitor food preparation to maintain quality and presentation.Facilitate effective collaboration between front and back of house for smooth service.Assist with menu development based on guest feedback.Manage inventory of kitchenware and liaise with vendors for necessary supplies.Keep detailed financial records, tracking daily, weekly, and monthly revenue and expenses.Collaborate with external partners like Jumia, Glovo, and Uber Eats for delivery services.Coordinate daily tasks across service, housekeeping, production, and administration.Deliver and optimize customer satisfaction and service quality.Handle customer complaints with promptness and accuracy.Comply with health and safety regulations.Anticipate needs for supplies and manage vendor relationships.Manage costs and implement waste reduction strategies.Enhance the restaurant's local reputation and broaden customer base.Maintain and improve the restaurant's public image.Organize work shifts and oversee staff performance.Train staff in customer service and conduct performance reviews.Enforce protocols for sustained operation and future growth.Produce comprehensive financial and operational reports regularly.Undertake additional tasks as required.Minimum Qualification RequirementsDiploma in Hotel Management, preferably with a specialization in Food & Beverage Service.Over 2 years of experience in a busy hotel or restaurant environment.Proven expertise in restaurant operations and techniques.At least 1 year of experience in a leadership role.Job Ref: EHC/025/2024