Job Purpose Statement
This position is responsible for designing, developing and implementing innovative RPA solutions that can enhance business productivity and maximize efficiency. It also involves understanding the business and its challenges, functionally outlining a solution to the identified use cases and then developing the required solutions.
Key Accountabilities (Duties and Responsibilities)
Financial 10%
Analyze business processes and workflows with the objective of finding out how they can be improved or automated to save on cost.
Manage cost cutting initiatives to adhere to the set Business process budget
Internal business processes60%
Analyze new process automation candidates, quickly assessing feasibility and accurately estimate development effort
Configure new processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
Apply RPA workflow design best practices when developing or maintaining workflows
Create and document test cases for negative scenarios, in order to document workflow behavior when certain systems malfunction, as well as performance scenarios, in order to stress test systems behavior
Review workflows developed by other RPA Developers to ensure compliance with internal control / security / audit requirements
Support the operational teams by staging and deploying automation solutions into test and production environments and providing post-production support.
Provide maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and propose resolution
For workflow support tasks, respect SLAs agreed with business for workflow downtime
Report issues to third level support (RPA vendor) if incidents cannot be solved by the internal team; ensure development fix, unit testing and production deployment preparation
Configure enhancements /change requests to already automated processes
Work directly with business teams to support various projects and solutions.
Assisting in collecting and identifying functional requirements
Investigating and documenting better practices/alternative solutions that could be used in future development
Design technical specification documents for RPA Projects
Utilize problem-solving skills to understand client pain points and troubleshoot as challenges arise.
Prepare and provide regular and accurate progress reports for tracking and decision-making.
Customer 20%
Build and maintain positive working relationships with all levels of staff.
Drive for the customer experience organization metrics to be achieved through the implementation of process efficiency initiatives
Learning and growth 10%
Be self-driven and directed, build own skill and effectiveness, presentation and stake holder management
Take courses to improve relevant skills required to perform the role optimally
Job Specifications
Academic:
Bachelor's degree from a recognized accredited university.
Professional:
Basic knowledge of Machine Learning (ML) and Artificial Intelligence
Process modelling experience using MS Visio/any other tool
Mastery of automation tools such as Microsoft Power Automate, UiPath, Blue Prism
Experience with Databases, such as SQL
Desired work experience:
Minimum 3 years of hands on development experience relevant professional experience in banking or financial services sector.