Previous Training Experience Required!!! Job Role Kenya head guide, trainer and walking guide, reporting to the Country GM / Group Training Manager as the head of the guiding and guide training team. Duties include managing and assessing Kenyan guides, walking guests, mentoring walking guides, and training all guides throughout the year as well as during the annual training time. Training responsibilities Ensure that quality of guiding continuously improves Develop training program within existing framework of the company guide training to ensure compliance with overall company goals and targets Develop operating procedures for all activities, a day in the life of a guide, training manuals and checklists Train guides in all our TZ camps to be able to successfully and safely offer all relevant activities / experiences. Drive, walk, bird, fly camp, boat, as well as host and entertain Recruit guides and trainee guides as needed for the expected growth Ensure that all guides are evaluated every year to measure success and identify training needs Develop a program splitting time between all areas and exposing all guides to regular training interventions Develop a series of 2 hour training exercises / talks / practicals, so that training can be slotted into otherwise busy days / seasons Plan longer specialized training courses throughout the year Work within the allocated training budget Closely monitor guide feedback and ensure corrective training is timeously given to avoid repeat negative feedback Train guides in Birdmap and iNaturalist and ensure that each camp meets agreed monthly targets Train guides in care, maintenance and responsibility for all departmental assets (vehicles, guiding equipment, etc.) Train guides in guest delight, exceeding expectation, going the extra mile, story-telling, breaking the mould, sundowner set ups, and empathy Train guides in emergency procedures, medi-vac, fire drills etc. Train Askaris (security staff) for dealing with animals and security Key responsibilities 1. Health, Safety and Environment As a Guide Trainer you are ultimately responsible to ensure that your guides are not exposing our guests to irresponsible/unethical safari experiences, operational hazards and criminals Ensure that the following are managed: The safari vehicles and assets are kept secure at all times All guides practice Fire drills Carry out initial first aid where necessary Carry out correct and timeous procedures in the event of a guest medical incident Promptly report maintenance/vehicle issues that are safety hazards Guide first aid kits are fully stocked for mild injuries and emergency The Emergency Response Plan is displayed and understood by all guides Comply with group Health and Safety Policy 2. Guide Team / Guest Experience We work closely as a team. We value everyone's contribution and dedication. Each individual within our company family has specific talents and skills to contribute to a memorable safari experience and to the overall success of our combined endeavors. Leading role in definition, training, implementing and monitoring / reporting of all guest-experience standards from a guiding perspective Guide the monitoring procedures in order to have a solid feedback cycle for all the relevant departments Be an effective team player Communicate effectively with the team Assist guides and other staff with their work when the pressure is on Ensure all guides follow the company rules and regulations Ensure that all guides are correctly equipped with their personal and company safari equipment such as field guides, binoculars, caps, ponchos, first aid kits etc. All guides follow the camp routines as set out by management Create an enjoyable and happy working environment (it's NOT me and them - It's US) Talent loss should be minimized, Talent retention and development is a company priority Identify and nurture talent You are expected to contribute your skills and experience to the overall success of the company. We are a hands on team and this means that we often perform duties / roles that are outside of our official job description. Such tasks may include but are not limited to; hosting of guests in camp, supporting events, sourcing operational equipment and quotes, filling in where resources are limited etc.
