Build relationships with sellers and establish strong connections through personalized communication.
Establish and maintain strong relationships with sellers through personalized communication.
Act as the primary point of contact, guiding sellers through the selling process.
Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
Guide sellers through the selling process and act as their primary point of contact.
Provide step-by-step guidance tailored to meet the specific needs of sellers
Address inquiries and offer personalized solutions throughout the selling journey.
Support car sales transactions by assisting sellers in listing their vehicles effectively.
Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends.
Coordinate negotiations and closings to ensure accurate representation, facilitating successful sales outcomes.
Enhance the seller experience and communication by clearly articulating the selling process.
Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
Educate sellers on platform features and benefits enhancing their overall selling experience.
Handle seller concerns and disputes promptly and effectively to maintain satisfaction.
Collaborate with internal teams to resolve any technical or operational issues that may affect sellers
Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers.
Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement.
Knowledge and Experience:
Educational Background: A Bachelor's degree in Business, Marketing, or a related field is preferred;
Industry Experience: A minimum of 1 year experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills;
Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
Customer Relationship Management: Skills in building and maintaining strong customer relationships including handling inquiries and complaints in a busy environment.
Account Management: Proven experience in Account Management or Customer Success
Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers.