The Sales Coordinator acts as a brand ambassador for the hotel, reflecting the company culture and values. All work is carried out in accordance with company policies, procedures and service concepts according to local requirements and regulations.
Key Requirements:
An open, positive and communicative personality
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Commitment to exceptional guest service with a passion for the hospitality industry
Ability and skills to provide high-level administrative support by conducting research, preparing statistical reports,
collecting and processing sensitive data, resolving guest issues and also perform clerical functions.
Should be highly organized and set up effective tracking reports for sales team members
Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts.
Assists colleagues to perform similar or related jobs when necessary.
Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders.
Continuously seeks to improve the department's efficient operation, and knowledge of own job function.
Excellent report writing and guest communication ( both written and oral) skills
Demonstrated ability to manage multiple complex processes under pressure is essential
Must have an eye for detail and be logical
Ability to proactively plan and manage the communication and activities between sales team and other departments
Minimum education:
Degree / Diploma in Business Management
Minimum experience:
Previous sales or administrative experience in a busy sales & marketing department (hospitality- 5 or 4 star)
Computer literate in Microsoft Window applications and or relevant computer applications required
Working knowledge of hotel system ( including the property management system)