Key Responsibilities:
Order Processing & Management:
Process customer orders and ensure timely and accurate delivery of products/services.
Work closely with the technical, operational and logistics teams to ensure client product expectations are met and ontime delivery.
Track and update on order status.
Customer Management:
Act as the first point of contact for customers, handling inquiries related to orders, quotes, product specifications, and delivery timelines.
Provide support to customers during the sales process, ensuring satisfaction and building longterm relationships.
Receive and manage customer complaints.
Sales Support & Coordination:
Assist the sales team with administrative tasks such as creating sales reports, presentations, and quotes.
Manage the CRM system to ensure all sales data is current and accurate.
Monitor sales performance and provide insights into opportunities for improvement or optimization.
Coordinate with the finance department to process invoices, manage payments, and track account status.
Support in managing customer accounts, including maintaining account records, payment schedules, and resolving any discrepancies.
Database Management & Reporting:
Maintain accurate records of customer interactions, sales opportunities, and order history.
Prepare regular sales reports for management, highlighting key metrics, trends, and performance indicators.
Analyze sales data to provide actionable insights for the team.
Product & Service Knowledge:
Stay uptodate on the company's products, services, and technical specifications to provide accurate information to customers and sales teams.
Collaborate with the technical team to ensure an understanding of product updates and new offerings.
Records Management:
Ensure all salesrelated documentation (contracts, orders, agreements) is accurate and compliant with internal policies and legal requirements.
Maintain filing systems for easy retrieval of documents and customer information.
Preferred Skills:
Technical Knowledge:
Knowledge of the company's specific industry and its technical products or services is an advantage.
Experience working with sales, technical and operational teams.
Technical background would be an added advantage
Sales Support Tools:
Experience with a CRM tool and proficient in Microsoft office suite
Experience using project management or order processing systems
Educational Background:
A Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
Technical or engineering knowledge is a plus
Experience:
Proven experience (2-3 years) in sales administration or a similar role, ideally within a technical or B2B environment.
Strong understanding of business processes, customer relations, and technical product specifications.