Team and Job Purpose
Purpose of the team is to lead on the strategic planning, design and delivery of digital and data technology solutions used across SCA. The team will be key to defining the Technology strategy including roadmaps for product developments, ensuring our systems remain fit for purpose, maximising the value they deliver and enabling our organisation to achieve impact for children. Working in partnership with Transformation Delivery, the team will be accountable for planning, design and delivery of digital and data technology solutions to Transformation Delivery projects, SCI Functions and internal IT functions.
IT Leads play a key role in the delivery of technology driven transformation initiatives at Save the Children. As the Senior IT Lead the role holder is responsible to demand management and allocation of IT Leads to projects and acts as a mentor, coach and point of escalation to the community of IT Leads and drives continuous improvement of ways of working. The role holder will also partner closely with the Director of Technology Strategy and Transformation and Director of Transformation Development when assessing and shaping new transformation initiatives and conducting feasibility studies, this includes partnering with IT Heads of functions to bring clarity to the resource implications of proposed initiatives (this includes scaling up teams, creating new capabilities or using 3rd parties). The role holder will also be assigned to the high complexity high impact transformation initiatives and is responsible for all IT components of delivery in these initiatives. The role will lead on project engagement with all the IT teams including architecture, development, support, and infrastructure and information security. The role holder owns the IT components of the project plan and manages the assigned IT resources to ensure execution to plan and completion of project documentation. The role works closely with PMO to ensure all IT components are appropriately resourced and budgeted and collaborate with business analysts and business stakeholders to ensure successful outcomes.
Principle Accountabilities
Oversee community of IT Leads managing allocation to projects. Provide coaching, training, mentoring and supporting with issue escalation and resolution to all IT Leads. Lead on IT input into the delivery frameworks and methodologies, helping to mature these across the organization
Partner with TDIT Directors to assess, shape and conduct feasibility studies for new and emerging transformation initiatives
Working closely with Project Lead, Project Manager and PMO to ensure projects the role holder is assigned to stay on time and budget by planning, estimating and managing the IT components of project plan including resourcing/demand management, budgeting, risk & issues and status reporting
Work closely with Project Leads and PMO to set the technology strategy for the project based on the project scope and agree delivery approach and methodology e.g. waterfall, agile, proof of concept, minimum viable product, global versus local built and use of template solutions
Work closely with change and deployment teams to ensure common understanding of technical versus business go lives and how technical deployment aligns with the business deployment plans and schedules
Matrix manage all IT resources required to deliver the project and drive a one team culture where the necessary capabilities within the IT function (including architecture, application development, testing, application support and services, information security and infrastructure) are all part of the project delivery team
Ensure IT project deliverables and documentation (e.g. solution blueprints, high level and low level designs, test approaches, plans and scripts etc.) are completed to a high standard and follow appropriate governance e.g. Enterprise Architecture Board, Portfolio Progress Meeting Stage Gates, Change Approval Board
Manage 3rd parties as necessary including contract staff, vendors and service providers
Ensure new technologies and services are transitioned into business as usual working with the Application Services function to set support teams up for success and make sure we don't deliver anything that cannot be supported.
Work closely with product owners and product development managers to ensure that project use of environments and release/deployment plans align with demand from other sources and dependencies are managed effectively
Experience and Skills
Essential
Proven experience of leading complex change and digital portfolios in both large and smaller organisations
Proven IT project & programme management experience – able to operate at programme management level to ensure overarching deliverables are achieved and benefits realised, while also being comfortable driving detailed project tasks to completion
Bring a strong understanding of project management methodologies and the technical components of these, while being a visible advocate and champion of change and continuous improvement
Ability to think long term strategically and operationally and able to improve processes for future projects
Experience of leading large scale, complex technology programmes in complex business environments, including transitioning implementations into BAU support
A proven ability to resolve issues swiftly and decisively whilst safeguarding standards and procedures
Proven ability to deliver projects on time, on budget and to quality using project management processes and tools including risk management, financial management and quality assurance
The ability to motivate and mobilise individuals outside their reporting line in a multinational environment
Management and influencing skills with experience of working with senior level stakeholders
Desirable
Experience of implementing systems in challenging country environments
Experience in managing offshore project team members
Strong leadership and mentoring capability, particularly in multicultural environments
Someone with drive and enthusiasm who demonstrates accountability and collaboration
A technical understanding of IT infrastructure and technology development / deployment
Understanding of system architectures, data strategies, upgrade strategies and cutover planning
Practical experience operating agile methodologies and training/coaching others in this area
Proven experience in project management leadership, planning, tracking, process improvement and/or change management areas
Ability to communicate effectively to senior stakeholders and to turn technical discussions into clear decision points
Budget planning and maintenance needs to be in the essential skills
Non-profit sector knowledge/experience
Experience in a range of business process and systems including Financial Systems (Agresso), HR Systems (Oracle), Planning and M&E, Awards/Grant Management systems, Advocacy, Supply Chain and Supporter Database/CRM.
Proficiency in a second core language of Save the Children (French, Spanish, Portuguese or Arabic)
Education and Qualifications
Essential
Demonstrated skills and experience are more important that formal education and qualifications in this role therefore none are considered essential
Desirable
Degree in appropriate computing or technology related subject
Relevant, technology specific certifications
Appropriate certification in methodologies (e.g. agile)