Description Working closely with the Head of Branches formulate and implement the overall business Strategy for the region, with the main objective of assessing the business opportunities and growing the liability portfolio, the asset portfolio and Banc assurance, through client acquisition and retention; and ensuring quality of the portfolio. Manage the branch and offer leadership to staff in formulation and implementation of business growth and development strategies at branch.The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing and maintaining profitable relationships with customers.KEY MEASURABLE GOALSGrowth of the regional liability bookGrowth of the regional asset book in all the segmentsGrowth of the banc assurance portfolioGrowth of the regional customer baseEnsure portfolio quality.Ensure regional profitabilityEnsure operational efficiency and compliance in the Region.Ensure effective performance management within the region.Achievement of branch business targetsBranch performance in Operations, Compliance, Risk management, Customer Service, Culture and other related surveysGrowth, retention and development of motivated and high performing teamsBrand visibility across the regionOffer leadership to Branch Managers within the region.KEY RESPONSIBILITIESDevelop business strategic plans that provide clear direction on the business objectives for the region assigned. Ensure SMART target setting, monitoring and timely submission of both target documents &appraisal documents within set timelines in the allocated region.Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch.Manage and lead the branch team in achieving/ surpassing the set business targetsProvide superior level of customer relationship management and promote the sales and service culture through coaching, guidance and staff motivation;Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives , liaison with key relationships among others ;Offer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of discipline.Development of a high performing team at branch level through training , mentorship, and special assignmentsMonitor and ensure 100% compliance to all the company policies, processes, procedures and other controls.Lead in optimal utilization of people, financial and technical resources within the branch.Chair the Branch Credit Committee and ensure compliance to Credit policy & proceduresBudget planning and cost management; Continuous evaluation of branch financial performance against budgets and taking remedial actions where necessaryPromotion of Faulu's brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company's visibility and to enhance new and existing business opportunitiesOffer leadership to managers and staff in the region assigned in a manner that promotes motivation, efficiency, mentoring and to ensure high levels of disciplineInitiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structuresCommunicating and reinforcing the AML-CTF compliance culture established by the boardImplementing and enforcing the board-approved AML, KYC & CFT policy within the region and BranchAny other role allocated by the supervisorStaff Reporting Directly to the Job HolderBusiness Growth & Development ManagerRelationship ManagerSenior Relationship OfficerAssistant Manager Branch Operations Team Leader SalesRelationship Officer-SME/Micro/Group Others Reporting IndirectlyAll staff in the domicile branchBachelor's degree in a business-related fieldAdvanced training in Business Management.Master's in business or related field preferred.Business Strategy Implementation skills Good presentation skillsPeople management skillsSales / Marketing skillsFinancial analytical skillsCustomer service skillsStrong communication and negotiation skillsStrong relationship management skills Over 8 years' experience in microfinance business with 6 years in management role with proven record of business growth and management of good portfolio.Good leadership and influence skills geared towards business growth, staff motivation and customer loyalty.Team player and relationship builder.Ambitious and self-driven individual.Strong communication and negotiation skills with the ability to network and develop business relationships.Experience in all aspects of lending and banking i.e. risk assessment, monitoring and control of loansLoan documentation securities.Excellent interpersonal skillsProven sales and business growth capability.Aggressive and self-driven and able to work with minimal supervision.Demonstrated Leadership CapabilityProven decision making and problem solving capabilityTeam leader/playerAbility to offer mentorship support preferredSkillsEducationClosing Date31 March 2024
