Job Description
Reporting to the Tribe Lead/ HOD - Fixed Broadband, the role purpose is.
To manage the Fixed activities in the Commercial Division through effective management of the product roadmap and lifecycle, sales processes, demand monitoring, planning and on time and within budget.
Responsible for preparation and guided execution of the Fixed strategy in coordination and consultation with relevant functions.
Lead in building and managing Fixed Broadband roadmap based on business vision and strategy to support sales & customer experience.
Collaborate with stakeholders to define and clearly communicate Fixed Broadband vision and strategy.
Define the Vision so that the different squads clearly visualize the expected outcome by the user and manage the platform backlog
Responsible of the overall leadership for Fixed Broadband Product development, commercialization and rationalization.
Engage Product Owners, Tribe Leads, and Tech Area to allocate Chapter members and ensure Squads have proper technical resourcing and functional expertise to deliver on tribe mission.
Partnering with local and global partners to drive integrated propositions for home customers
Drive the adoption and implementation of Agile best practices and ceremonies within the squad
Serve as a "player-coach," spending part of your time embedded in a Squad yourself. You will work as a Squad Member in your domain of expertise, helping to advance the work and using your experience to maximize Squad performance
Responsibilities
Core competencies, knowledge and experience:
Business Know-how
Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.
Project and Programme Management
Defines scope and deliverables in terms of time, cost, quality and business benefit
Schedules activity and identifies resource needs, dependencies and synergies
Evaluates progress, mitigates risks and addresses issues
Products, Services and Technology Knowledge
Explains the functionality and benefits of our products and services in simple terms that excite and engage the Customer
Matches our products and services to our Customers' needs
Explains the value of Safaricom solutions compared to our competitors
Fixes problems to maintain service
Solution Selling
Wins and retains Customers by identifying their needs or business challenges, and matching them to Safaricom products and services
Identifies opportunities to win more business by up-selling and cross-selling
Negotiation
Responds positively and professionally to objections, and addresses the Customer's needs to successfully close the sale
Uses a range of techniques and approaches to make agreements that add value for Safaricom and our Customers
Understands customers' commercial drivers and leverages them in negotiations
Applies commercial acumen to maintain a healthy profit margin
Key accountabilities and decision ownership:
Achieve revenue targets through dealer network and retail outlets
Ascertain customer insight through research to advice on fixed connectivity demand and appropriately plan when required.
Define and agree the fixed products and service implementation scope with the user functions and translate this into services requirements for the various portfolios.
Development of the Safaricom Fixed connectivity portfolio in line with the business strategic direction.
Support negotiations with third parties and partners to in line with the defined roadmap against business requirements.
Build relationships with partners to increase capability of influencing decision such as product expansion and reach
Ensure highest level of integrity through reinforcing high ethical and compliance standards in the Fixed Broadband products and services processes.
Report on the fixed portfolio
Responsible for pricing of fixed prepositions
Qualifications
Must have technical / professional qualifications:
Degree in a Marketing, IT, Technology or Business-related field.
Proven 6 years experience in product marketing or product development, preferably in a cross-functional set up.
Good knowledge of mobile voice, data services or Home products and services
Highly results and performance oriented
Excellent communication skills
Strong presentation skills
Excellent team player with good Leadership/mentoring/management skills.
Developing external partnerships and strategic alliances
Excellent Negotiation/Influencing and Presentation skills