Task and responsibilities
Manage embedded consultant Services and client requirements across East Africa on a day-to-day basis.
Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals.
Identify, analyse, and assess risks and develop appropriate risk mitigation strategies for our clients.
Deliver and manage protective services engagements, including in high-risk locations.
Support and drive the development of resource management tools, including enhancing consultant information storage and accessibility.
Responsible for the operational management of consultants in accordance with client requirements, Control Risks policies and appropriate international standards.
Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
Support resource management including maintenance of a live database, and the selection, recruitment, training, contracting and deployment of consultants for client projects.
Collaborate with the wider Operations Management team in the management of all engagement's tasks throughout Africa, Europe, & Middle East as required.
Regularly work directly with clients as a senior subject matter expert.
Maintain and expand business relationships through collaboration with clients.
Identify and advise on opportunities to improve operations management processes and implementation.
Deliver high-quality work in response to identified needs of existing and new clients including consulting engagements where appropriate.
Maximise revenue and profitability of tasks / embedded consultancy engagements.
Ensure all projects are being delivered on time and in budget.
Work closely with HR colleagues to support effective consultant onboarding.
Manage the link between Control Risks service lines and embedded consultants to ensure effective lines of communication.
Ensure that consultants are effectively supported by Control Risks.
Identification, vetting and management of third-party providers across the region.
Work with the Business Operations team to ensure project administration is of the highest standard.
Proactively build and maintain solid relationships with decision makers and/or senior managers across the business, seeking out opportunities for collaboration.
Requirements
Essential
Has a detailed understanding of the East Africa operating environment..
Experience in delivering and managing protective services.
Ability to work calmly in high stress environments.
Excellent English verbal and written communication skills with an understanding of basic Swahili
Demonstrated knowledge of security analysis and risk assessments of physical security or security operations and planning.
Be experienced in basic communications and radio use/procedures.
Provide risk management planning and performing qualitative risk analysis.
Be able to define and estimate project activities and resources.
Experience with acquiring, developing, and managing project teams.
Project / commercial management skills.
Education to degree level / or relevant commercial experience.
Developed IT skills (Microsoft Office).
Preferred
Master's degree.
Security / Risk consulting qualification.
Training qualification.