Key Accountabilities (Duties and Responsibilities)Perspective % Weighting (to add up to 100%) OutputProduct Development 25%Drive product monitoring and control of Cash Management products in liaison with Cash Management BDMs, Relationship Managers and other relevant stakeholders. Ensure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' units.Ensure adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment.Stakeholder management to ensure alignment on delivery of Cash Management products.Restructuring products when necessary and Managing the restructuring processReview existing products and continuously improve on them.Formulate effective product documentation, policies and procedures, SLA's to effectively deliver the envisaged propositionsIssue resolution in relation to Cash Management products together with the Product support teamEnsure implementation and cascade of all appropriate procedures in line with the requirements and process in 'user' units.Contribute to the formulation of the sales budget/pricing process including concessions.Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes within Cash Management productsUsing available products, e-Channel & e-Commerce marketing/sales performance i.e. volume, pricing and related revenue, provide impactful recommendations based on internal data, external trends, competitive forces and technology advancements.Provide regional strategic input for the Cash Management products.Financial 20%Achieve Product, e-Channels and e-Commerce revenue target and growth as determined.Tracking and regular review of products and channels from client feedback and market trends to increase utilization of Cash Management products by current and prospective customers.Together with the Head, Cash Management follow up with business development and other business segments to ensure appropriate drive of Cash Management products.Identify and develop performance metrics to ensure attainment of business case objectives i.e. benefits realization tracking.Manage unit's expenses in liaison with Head, Cash Management Service Delivery (Client Focus) 20%Assist to implement a team culture that focuses on customer service and service delivery.Manage and retain key stakeholder relationships and focus on building strategic relationships with key decision-makers.Manage and coordinate Cash Management client engagement efforts across relevant business units (when applicable) by ensuring that individuals are clear on their contribution and expected outcomes.Participate in customer surveys (internal and external)Develop in-depth knowledge of the client's strategy, business, financial performance, industry outlook/trends, specific segment knowledge and general macroeconomic issues and trends in the country and ensure that this is transferred to the relevant internalRisk and Compliance (Internal Processes)25%Ensure the implementation and regular review of product programme guides for all product sets.Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to Cash Management portfolio.Conduct regular portfolio reviews to identify areas of improvement and develop tactical plans towards achieving set risk and compliance criteria.Responsible for the implementation and adoption (within Cash Management unit) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.Brand and Culture 10%Represent the Bank at sales forums and industry events.Promote the KCB brand.Create product awareness within the bank through quarterly training of branches, support and business-teams in order to embed a Cash Management culture Planning and developing the marketing strategy for Cash Management products portfolioficationsAcademic:A Bachelors' degree in Business Management with a bias in Information Technology, Information Systems, Administration, Commerce, Accounting, Economics or FinancePossession of MBA/ MSc. in a relevant field will be an added advantage Desired work experience and Skills:At least 10 years work experience in Banking, (6) of which should be in Transaction Banking or Cash Management solutionsVast experience in product development, support, and implementationCommercial Awareness & Business Acumen: identify opportunities for revenue generation Excellent research, analytical, and problem-solving skills. Technologically savvy and appreciation of current ICT trends. Excellent research, analytical, and problem-solving skills. Experience in customer relationship management Integrity & courage to challenge actions within various business units and the status quo. Strong persuasion, management and communication skillsStrong organizational skillsExcellent stakeholder management skills Creative approach, with the ability to anticipate challenges and develop innovative solutions. Professional Qualifications:Professional qualifications in IT or SalesMaster's degree in a relevant field from a recognized institution is an added advantage Ideal Job competenciesTechnical CompetenciesGood knowledge of Cash Management solutions and processesGood understanding of the CBK and Banking Acts and their implications on the organization.General awareness of the banks products and services.General awareness of the banks procedures and the requirements of the Cash Management operations manual.A detailed knowledge of the market segments targeted.
