We are looking for someone who is deeply passionate about understanding people&'s complex relationships with money. With a strong foundation in both quantitative and qualitative research methodologies, you excel at delivering impactful insights at pace. You are enthusiastic about fostering a culture of learning and experimentation every day.
The role requires close collaboration with all parts of 4GC.
Define 4G's overall research practice, with the goal of developing a more thorough understanding of 4G's customers that can be leveraged into more effective product outcomes.
Lead the planning and delivery of various user research projects, analyse findings, and communicate actionable insights to your team and the wider business.
Run design-sprints and workshops to translate findings into concrete product outcomes, and ground our designs in validated customer needs.
Demonstrate a strong qualitative and quantitative focus to generate data-driven insights for innovative projects.
Engaging your team in research at every stage, from uncovering customer behaviours through data to observing them in action on the field.
Ensure team and company-wide alignment around 4G's approach to research, and empower others within the business to conduct their own research projects by upskilling them in best research practices.
Leadership and development: recruiting, training, and mentoring a Research Associate. Internal growth is very important at 4G, and we want to help our most promising talent rise through the ranks.
Required Skills for a Senior User Researcher
Bachelor's degree in human-computer interaction, psychology, anthropology, or a related field preferred.
5+ years of experience conducting user research in a product development environment.
Expertise in qualitative and quantitative research methodologies, including usability testing, observational research, ethnographic studies, surveys, and data analysis.
Proficient in using research tools and software such as UserTesting, Optimal Workshop, and others.
Ability to synthesise research findings into actionable insights and recommendations.
Proven ability to work both independently and as part of large, cross-functional teams where competing demands must be carefully prioritised and managed.
Outstanding communication and interpersonal skills, including the ability to tailor presentations, visualisations, and reports to the appropriate audience.
Ability to present information and analysis in a credible, confident, and influential manner.
Strong understanding of UX principles and best practices, with the ability to mentor and guide product teams on effective user research methods.