Service Manager Pest Control At Rentokil Initial

Details of the offer

Key Responsibilities
To coordinate service delivery, quality assurance checks and customer care activities
To work with the sales manager, consultants tidentify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns
To ensure the Pest Control portfoliis accurately managed and twork on potential terminations to improve client retention.
Drive the debt collection effort through involvement of service staff.
Enhanced liaison with customers, manage the price increase process.
Review and approve travel expenditure of service staff alongside other applicable allowances
Train and motivate staff in the Pest Control department and regular performance management and technical assessments.
Take charge of material/chemicals usage for the department tensure there is nmisuse. Including undertaking on-site snap checks on requisition and effective usage of the materials
Prepare weekly & monthly reports tmanagement
Ensure proper use of division vehicles/fleet and all other assets of the division.
Handle recruitment & Admin matters relating tthe department in conjunction with HR
Effective supervision and management of Pest Control department colleagues
Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans taddress all issues raised by customers
Review, and evaluate the work of the service staff in relation tcustomer service requirements and service levels with the aim of advising Management of areas that need improvement, and initiating actions timprove the same
Effective and timely service planning and scheduling
Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
Full action on site Risk Assessment reports by sales team and SHE Coordinator
Effective resource allocation and budgeting for the department
Review of department's trading and business performance vis-à-vis anticipated growth plans
Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing Director

Requirements:
Key requirements
Proven experience in shared services management or a similar leadership role.
Strong understanding of shared service center operations and best practices
Excellent leadership, communication, and interpersonal skills.
Proficiency in process optimization, automation, and technology utilization.
Knowledge of compliance and regulatory requirements.
Excellent communication and interpersonal skills
Analytical and problem-solving skills.
Strong project management skills.
Degree in Business Management and/or any other related course.


Nominal Salary: To be agreed

Source: Myjobmag_Co

Job Function:

Requirements

Program Officer - Srhr & Gender Justice At Faith To Action Network

The Program Officer will support the Sexual Reproductive Health Rights (SRHR) and Gender Justice Coordinator in implementing Faith to Action's Action Network...


Faith To Action Network - Nairobi Area

Published a month ago

Operations Coordinator At Q-Sourcing Servtec Group

Key Duties and Responsibilities Promote and sell our range of spectacles to existing, New and potential customers. Acquire new customers. Offer continuous su...


Q-Sourcing Servtec Group - Nairobi Area

Published a month ago

Ert Manager At Q-Sourcing Servtec Group

To lead, coordinate, and manage a team responsible for responding to emergencies and critical incidents, ensuring the safety and well-being of individuals, m...


Q-Sourcing Servtec Group - Nairobi Area

Published a month ago

Workshop Lead At Eco Create & Innovate - Ecandi

We're seeking a Workshop Lead who will play a vital role in overseeing production, ensuring quality craftsmanship, and fostering a culture of sustainability ...


E - Ecandi - Nairobi Area

Published a month ago

Built at: 2024-12-23T08:21:19.332Z