Service Mapping Officer At International Rescue Committee

Major Responsibilities
Identify service providers through field visits, information from field teams, meetings, working groups, desk research, social media, and surveys
Create services destined for a map with pins and list of services
Collaborate with the Signpost Product Manager, Senior Editorial Officer and the Signpost Service Mapping working group to improve features and identify bugs/issues with the service mapping Content Management System.
Provide support to the moderators and community incentives on quality referrals and ensure regular follow up on referrals in collaboration with protection staff.
Assist in creating user-friendly guides and materials that summarize available services for refugees, which can be used both by the chatbot and shared directly with our audience.
Regularly update information in online and offline service maps, referral directory and share with moderators, senior editorial officers, other IRC and Humanitarian Aid workers/organizations.
Update referral pathways regularly, connect with local, national, International National Organizations (INGOs) and United Nations agencies on referral pathways
Conduct regular reviews of the chatbot's performance in providing service information, identifying areas for improvement and gaps in the data.
Provide feedback to the AI and content teams to enhance the chatbot's ability to recommend relevant services based on user needs.
Supervise referrals, develop, and implement action plans to address emerging referral gaps to improve capacity of staff to conduct safe referrals to relevant service providers.
Contribute to the design and implementation of information campaigns based on needs
Equip Julisha.Info moderators with updated information on available humanitarian assistance, services, referrals, and emerging information
Contribute to report writing, proposal and content development in line with Julisha.Info objectives.
Where feasible contribute to content creation for Julisha.info platform

Minimum Qualifications
Approximately two years of relevant experience, including two years implementing humanitarian protection programs.
At least one-year meaningful experience in web content management; writing or publishing.
Experience in User-Centered Design a plus.

Demonstrated Skills And Competencies
Report writing
Web content management
Stakeholder engagement, facilitation and training skills
Working with forced migrants (refugees, asylum seekers) and refugee hosting communities is an added advantage
Experience in protection work especially referral pathways and partner networking.

Education
Diploma/Bachelor's degree in a relevant field (e.g., Communications, Journalism, Media, Public Relations, Social work, Sociology, Psychology)