Job Purpose:To carryout repairs of items brought to the workshop, communicate to the clients and manage workshop processes.To prepare and facilitate all solar installations, service contracts, call outs and trouble shooting.Key Responsibilities:Assist the team in designing of systems from main items to wiring diagrams/pictorials for presentation or any other purpose.Receive and record items brought into the workshop for repair and have an up-to-date report on their status.Diagnose faulty items brought to the workshop to find the root cause of failure, write a report and share with the client and concerned persons.Ensure all items brought to the workshop are repaired/returns to clients as per the findings and agreement with the client.Process and arrange proper return/replacement of defective item on warranty as per the company policy.Monitors repair parts usage to determine if current stock levels are adequate for maintaining repairs schedule and submits monthly requirement to procurement for action.Manage and plan for all service contracts. Ensure clients are informed of the visit 3 days in advance. Ensure follow up of expired contractsOpen jobs in CRM for every solar installation while ensuring jobs are closed as and when they are concludedPrepare for all installations, site surveys and call outs by properly coordinating and allocating resources such us technicians and vehicles. Ensure preparations are done a day or 2 before actual installation dates to allow for early departure of the team to site.Prepare and send site survey, hand over, service contract and troubleshooting reports to the clients digitally via email. Ensure there is constant commination with the clients in case of any changes in timings etc.Ensure installation materials are always available in our storesPrepare and request for technicians' payments via petty cash and via sending directly to payables in Nairobi. Ensure all invoices are sent and posted on the system on time and correctlyManage day to day interactions with clients either directly or indirectly through receiving both internal and external calls, mail and walk in clients in the technical department.Invoicing and requisition of items from stores.Monitor all service calls out and ensure clients are billed for all call outs as per laid down policy.Research, test and write report for all new items brought for testing.Enforce workshop kaizen and the 6s by ensuring that only the required items are in the work shop and all the rest are in their rightful place.Required Qualifications and Competencies:Bachelors Degree in Electrical/ Energy Engineering and/or related technical field.Basic Plumbing & Electrical Certificates will be an added advantageHands-on Installation works in Solar Water Heating, PV & Power Back-up systemsAt least 3 years technical experience in the solar industry.Ability to work in a dynamic environment in a small team and enjoy multi-tasking and working under pressure to achieve deadlines.Quick learner, capable of grasping the structure & intricacies of the energy business & markets.
