Job objective
Pack house technical support on micro compliance, cool chain control discipline and prime contact person for all finished product specifications to guarantee full compliance to food safety, integrity, legality, authenticity and quality and customer satisfaction. Ensuring that all customer complaints claims have been effectively investigated and effective root cause established.
Your tasks and responsibilities
Complete NPD / EPD request forms submissions and input all new products into the Veg sale database.
Together with the pack house QA and technical teams assemble and develop all finished product specifications and circulate upon approval.
Follow up on getting all new products specifications developed and approved by both technical and commercial heads of department for onward use by veg pack houses.
Familiarize with all customers finished product specifications and act as the contact person for all finished product specifications.
Ensure all finished product specifications are linked to both the technical manager and veg sales database.
Keep track of all finished product specifications and guide the pack house on product specifications acting as the contact person on linking product specifications on the veg sales manager database.
Updating the veg sales data packaging and barcode link.
Quarantine and isolate all raw defective materials, packaging and labels and follow up with supplier on correction and preventative actions.
Conduct daily shelf-life analysis for all finished products delivered form the pack house flagging out all labelling, weight, presentation and other finished product defects noted during the inspection of fresh batches.
Complete shelf-life trials at HO for all new and existing product development products including gas analysis when expected.
Actively engage in new product development, feedback and data analysis including gas data for continuous improvement, retain and maintain NPD data including NPD tracker.
Manage, track and keep up to date stock of all NPD packaging.
Your profile
Bachelor's degree in food science, Technology, Agriculture, Business Administration, or a related field.
5 to 8 years of experience in a similar role within the agricultural, FMCG, or food production sector.
Proven experience in product development, technical specifications, and quality assurance processes.
Strong understanding of packaging, labelling regulations, and quality standards in food products.
Knowledge of shelf-life analysis techniques and gas analysis equipment is a plus.
Familiarity with the requirements for finished-specific product specifications.
Understanding new product development (NPD) and existing product development (EPD) processes.
Proficient in managing multiple projects, client onboarding, and implementing client plans within tight timeframes.
Understanding new product development (NPD) and existing product development (EPD) processes.
Excellent organizational and project management skills