Job Summary
The Overall responsibility for this position will be providing solutions to new & existing corporate customers. The Technical Pre-Sales will be responsible for supporting the successful achievement of Business Development function targets by analyzing technical needs and providing the team with the ability to deliver solutions based on the exact customer requirements.
Reporting Line
This position reports directly to the Business Development Manager
Key Responsibilities
Responsible for actively driving and managing the before sales process to be able to articulate the company's technology and product portfolio, positioning to both business and technical users.
Understand, translate, and map customer's business requirements to the product offerings and assist the customer to weigh the benefits.
Primarily engaged in bid process to provide technical assistance and guidance during the bid or selling process by identifying customers' technical and business requirements, prior to designing a solution.
Consulting with technical personnel about company's capabilities, and supporting business development teams on proposal activities.
Assist in developing / responding to the technical requirements of RFP/RFQ/EOIs.
Handling technical bid/proposal preparation and pre-sale demos
Attend meetings with potential Customers to determine technical and business requirements and ensuring that all necessary information is collected prior to producing a solution
Provide technical solutions documentation in a professional manner and within agreed timeframes
Create and confidently deliver technical presentations (demos)
Work with support manager and Business developers to obtain feedback on issues with current products and provide input around new products
Support the business developers with the required product information, and proposal building.
Liaise with the implementation / project teams, articulating customer requirement, to ensure competitive and feasible response.
Work closely with Business Development team, system developers and Implementation team to ensure compliance of customer's requirements
Ensure smooth transition to project team of the business and functional requirements agreed with customer
Any other duty as may be assigned from time to time, including outside working hours, location, and environment.
Key competencies
Academic and professional Qualifications
A bachelor's degree in business information technology, Computer Science, or IT related field preferred.
A Diploma in Professional Marketing and Membership of the Chartered Institute of Marketing is an added advantage.
Essential Skills
Strong presentation, communication (written & oral), organisation, and time management skills.
Able to show and discuss a range of previous customer solution designs.
Ability to develop effective working relationships internally at a variety of levels and work closely with business development team.
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
Ability to cope under pressure and prioritize work accordingly.
A high level of work independence is necessary while being able to be supportive and provide direction based on company initiative.
Good research skills and quest for learning
Great team player, decisive, strategic thinker, deadline & result-driven, highly organized with excellent documentation skills.
Willingness to work outside of normal business hours to meet tight deadlines.
Critical knowledge areas: follow-through, business strategy and customer retention skills.
Ability to understand and apply market intelligence to sales strategy.
Prospecting & persuasive skills
Client & territory relationship management ability.
Ability to protect organization's value by keeping information confidential.