ROLE PURPOSE:
The purpose of this role is to assist the organization in the coordination and scheduling of cohort or Group-wide training and development initiatives, including registration, administration and production of support material.
Role Dimensions:
The candidate will be expected to demonstrate strong commitment to supporting quality and innovative employee and customer learning, creating a supportive environment that provides access to on-going and well-coordinated activities, with the goal of maintaining the highest quality of services for both internal and external learners.
They will also manage the training platform's day-to-day operations, ensuring the system is secure, reliable, and optimized for end-users. This includes managing content updates, user accounts, system settings, and integrations with other platforms. The role will also involve analyzing system performance, generating reports, and providing technical support to users.
KEY AREAS OF ACCOUNTABILITY:
Support the co-ordination of a framework of learning that is consistent, on-brand and based on both business and individual needs, demonstrating an understanding of statutory training requirements to ensure these are met
Support all company training programs as required; ensuring training material is maintained and kept up to date.
Work with training stakeholders to keep training programs vibrant and interesting to engage learners by applying the latest digital teaching techniques to all training
Assist in developing teaching aids, such as e-learning training, handbooks, quick reference cards, brochures, online tutorials, demonstration models, multimedia visual and presentation aids, etc.
Organize and manage incoming enquiries from our customers and learners on a global basis by phone or email
Fulfill and manage course registrations from our various training partners and stakeholders
Set up and maintain user roles and rights management for internal and external stakeholders
Collaborate with internal teams to ensure learner, trainer, course details and accounts are accurate on CRM
Create and curate the LMS FAQ and support guides for end users
Content Management: Work with content creators and trainers to ensure materials are current and aligned with the program's objectives.
Course Management: Facilitate the setup, scheduling, and management of courses, including monitoring course progression, assessments, and certifications.
User Support: Provide technical support and training to administrators, trainers, and trainees. Address and resolve any issues that may arise in the use of the LMS.
System Integration: Manage integrations with third-party tools, such as CRM systems and external content libraries, ensuring seamless operation across platforms.
Develop and implement knowledge management strategies to capture, organize, and share knowledge across the organization.
Maintain a centralized repository for organizational knowledge, ensuring that it is accessible and up-to-date.
Facilitate the sharing of best practices and lessons learned across departments and teams.
Collaborate with stakeholders to identify knowledge gaps and develop plans to address them.
Reporting and Analytics: Generate and analyze reports on user activity, course completion, and other key performance indicators to evaluate the effectiveness of the training programs.
Compliance and Security: Ensure the LMS complies with all relevant regulations and standards, including data protection laws and accessibility requirements.
Continuous Improvement: Identify opportunities to improve the functionality and user experience of the LMS. Work with the Technology Lead and other stakeholders to implement enhancements.
QUALIFICATIONS:
Bachelor's degree in Information Technology, Information/Library Science, Education, or a related field.
Industry certifications in LMS platform administration or online training management is desirable
EXPERIENCE AND SKILLS:
Essential:
Previous experience within a training environment and/or non-profit industry would be considered as an advantage
Experience with cloud-based LMS solutions such as TrainerCentral, Moodle, etc
Excellent oral and written communication skills, including experience with presentation tools such as Microsoft PowerPoint and/or desktop publishing software; high energy, enthusiastic and motivational training style
Strong data entry skills, attention to detail and accuracy
Creative and conceptual thinking abilities
Ability to coordinate, schedule and administer detailed, time sensitive activities and arrangements for a significant, comprehensive organization-wide training and development programme
Strong team player with excellent relationship skills and the ability to manage relations at all levels
Knowledge of data protection regulations and best practices in system security.