About the Unit Manager role As a Unit Manager, you will be responsible for overseeing the operations and performance of a dedicated unit within our organization.
The ideal candidate should have a strong background in the insurance industry, excellent leadership skills, and a proven track record of achieving business targets.
The Unit Manager will play a key role in driving the unit's success by leading a team of professionals, implementing strategic initiatives, and ensuring exceptional customer service.
Key Responsibilities: Team Leadership: Focus on sales and marketing initiatives.
Provide ongoing coaching and mentorship to ensure team members meet and exceed performance targets.
Foster a positive and collaborative work environment.
Take responsibility for agents compliance in their teams.
Performance Management: Set and monitor Gross Written Premium (GWP) placed with agents through Incourage.
Analyze performance data and implement strategies to achieve business goals.
Conduct regular performance reviews and provide constructive feedback.
Strategic Planning: Collaborate with senior management to develop and implement unit-specific strategies.
Identify opportunities for growth and efficiency improvements within the unit.
Stay informed about industry trends and market changes to make informed decisions.
Customer Service: Ensure a high level of customer satisfaction through effective communication and service delivery.
Resolve customer complaints and inquiries in a timely and professional manner.
Sales and Business Development: Drive sales initiatives to meet and exceed revenue targets.
Develop and maintain relationships with key clients and partners.
Identify and pursue new business opportunities.
Assist the BD Managers in interpreting and supporting the company's policies and procedures and any other administrative duties.
Prepare and submit production reports to the BD Managers.
Note: This job description outlines primary responsibilities and reflects the proactive approach expected from team members.
Additional duties may be assigned as required to meet organizational needs.
Qualifications: Bachelor's degree in Business, Insurance, or a related field.
Previous work experience as a general insurance unit manager.
Proven experience in the insurance industry, with a minimum of 5 years in a managerial role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of insurance products, regulations, and industry best practices.
Results-driven with a track record of meeting and exceeding targets.
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