Branch Overview Branch delivers world-class financial services to the mobile generation. With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility. Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. In 2019, Branch announced our Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms including Andreessen Horowitz, Trinity Capital, Foundation Capital, Visa, and the International Finance Corporation (IFC). We value diversity and are committed to providing an inclusive working environment where human beings of all backgrounds can thrive. Job Overview This is a full-time role based in the Nairobi office. You'll be working with all teams by gathering feedback and using the data collected to make product recommendations. Responsibilities Conduct end-to-end user research projects using qualitative approaches ( in-depth interviews, usability testing, focus groups) and quantitative approaches (surveys) Describe user needs and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data Conduct targeted customer connects to investigate specific product issues and bugs Coordinate the gathering of feedback from Loan Review, Customer Service, Servicing, and Finance teams for creation of the Product Roadmap Coordinate release announcements, including training of Loan Review, Customer Service, and Servicing teams on new functionality Coordinate local routine feature/ app testing. Conduct market and competitor research. Qualifications Bachelor's Degree required Ability to create and execute SQL queries Analytical with excellent attention to detail Multi-tasker, organized and methodical Excellent problem solving skills You are highly entrepreneurial. You take the initiative to solve problems before they arise. You've started and/or contribute to projects you're passionate about. You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions. Benefits of Joining Mission-driven, fast-paced and entrepreneurial environment Competitive salary and equity package A collaborative and flat company culture Fully-paid Group Medical Insurance and Personal Accidental Insurance 28 days annual leave with 30 days sick leave and periodic mental health days Annual professional development budget Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!) Monthly team meals and social events (virtual for now!) Flexible working hours Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We're looking for more than just qualifications -- so if you're unsure that you meet the criteria, please do not hesitate to apply! Powered by JazzHR
