What you will do:
The Secondary Marketplace Department at Watu operates using a dealership model. It is responsible for the storage, refurbishment, refinancing and sale of second hand assets.
Team Management and leadership
Work closely with HR team to identify and recruit the right talent to the team as per the HR defined company process
Manage daily performance of the team while Providing feedback on areas of improvement and ensuring set KPIS and tasks are completed or achieved
Training and development of team members in terms of their skill and use of tools required for the job
Interact with other departments they call us including recovery Healthcare teams branch and regional teams
Manage team welfare ensuring the team is in the right mental physical state and have the right equipments and tools to perform their duties
Process and projects
Owner of process and routine compliance as per stated processes ensuring strict execution of defines routines and processes
Receive assets at the warehouse correctly with the right documentation
Check and monitor that assets are stored at the right zones and easily accessible
Check and monitor that assets are assessed correctly by the mechanics
Monitor that assets are released correctly to the right stakeholders in terms of sale,releases and transfer of assets
Check that assets are tagged with the right pricing or color codes and discounts applied when required
Maintain and monitor inventory accuracy in line with audits carried out and manage warehouse capacity ensuring enough stock balance vs capacity of the warehouse
Daily queue management to ensure adherence to set SLAs working closely with other departments
Check that required documents are collected ,stored and shared with the right stakeholders if required
Provide insights and recommendations on process improvements
Conceptualize and manage projects that improve efficiency and productivity of the team
Commercial
Drive and manage sales of the warehouse as per the set baselines
Innovate or improve ways to pushing sales of repossessed assets
Manage projections to ensure enough stocks available to achieve sales targets
B2B Sales management dealing with corporates,garages and bulk buyers
Administration
Plan and implement the budgeting of the petty cash required to run the warehouse
Manage and monitor health and safety standards are adhered to at the warehouse
Liaise with relevant departments to ensure all bills and invoices are paid and documented properly
Be the Custodian of all assets, office equipment and tools of trade managing losses and fraud
Manage Stakeholders through upwards and downward communication and feedback
Hold regular meetings with the direct and indirect reports to inform,motivate and sense check objectives and alignment
Issue resolution
Resolve any issues escalated from clients escalated are resolved or escalated as per the escalation matrix set
People & Leadership
Conduct mid- year performance appraisals, annual performance appraisals and monthly 1-1s as part of performance management cycle
Lead, coach, motivate, inspire and develop others to create an environment that fosters teamwork and cooperation
Identify the team's training needs and ensure team members obtain the appropriate training and support
Develop creative ways to keep employees motivated and encourage teams to work to achieve the set key performance indicators ( KPIs)
Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience
Cascade communication and any changes in policies, schedules and product knowledge to the team
Lead, attend and participate in team meetings
Address and resolve team conflicts and maintain a professional work environment that is values based
Administration and Day-to-Day Activities:
Oversee day-to-day administrative activities of the region by traveling to various locations assigned
Ensure accurate record-keeping, documentation, and reporting
Monitor key performance indicators (KPIs) and provide timely reports to senior management
Custodian of Occupational Health and Safety of the assigned location
Representative of the company in the assigned location
Advocacy and Stakeholder management : Working closely with the Secondary marketplace teams,leadership and other stakeholders eg the bodaboda community to advocate for and protect the interests of Watu Africa Kenyan business entity with both internal and external key stakeholders
What are we looking for:
Degree in Supply chain Management or a related field
Atleast four (4) years experience in a fast paced warehouse lead role managing hourly employees
Aggressive , Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adopt fast paced and dynamic working environments
Demonstrated strong leadership skills, driving performance, influencing culture and love for developing talents
Strong analytical and data management skills
Experience in risk management, fraud prevention, and reduction strategies
Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals
You possess flexibility and adaptability to thrive in a fast-paced, dynamic environment
Ethical, compliant professional with no criminal records
You are passionate about our mission to empower entrepreneur