Job Description
Follow all department policies, procedures and service standards
Develops and maintains a working relationship with the local fire, police, and government agencies and participates in relevant local forums for hotel and tourism safety and security.
Ensures and documents that safety and security training is carried out for all employees and is aware of the Accor International programs available for safety training, fire drills and crisis management training.
Patrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and procedures.
Improves safety and security at the hotel by communicating hazards with department heads and taking appropriate corrective action
Handles complaints, investigates, and thoroughly reports on guest or employee related issues.
Ensures that routines and procedures are in place to keep all hotel entrances and exits are locked and unlocked per hotel policy.
Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to key.
Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized individuals out of the area and prevent theft.
Completes daily security log, including pertinent information from the shift.
Ensures that all potential and real hazards are communicated and taken care of immediately.
Applies hotel regulations, adhering to existing laws and regulations for safety, security and prevention.
Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happening.
Qualifications
Previous experience in a similar capacity
Degree in Criminology or related field
Certificates in CPR, First Aid Management and Basic Fire Fighting
No criminal record