The Cluster HR Director is a senior leadership role responsible for overseeing and driving the human resources function for a portfolio of 4-5 hotels across multiple regions. Based in Kenya, this role involves managing HR strategy, policies, and operations, ensuring alignment with organizational objectives, compliance with local labour laws, and fostering a culture of excellence. The incumbent will work closely with hotel General Managers and HR teams to attract, develop, and retain top talent, ensuring a thriving workplace environment.
Key Responsibilities
Strategic HR Leadership
Develop and implement HR strategies aligned with the organization's goals and the unique needs of the hotel cluster.
Provide strategic guidance to hotel General Managers and HR teams to support business objectives.
Oversee workforce planning, talent acquisition, and succession planning to meet operational and future needs.
Talent Management & Development
Drive initiatives to attract, develop, and retain high-performing employees across the cluster.
Implement and oversee training programs, leadership development initiatives, and career progression plans.
Foster a culture of continuous learning and professional growth.
Employee Engagement & Culture
Champion a positive work culture by promoting diversity, equity, and inclusion.
Develop and execute employee engagement programs to enhance satisfaction and retention.
Act as a trusted advisor to leadership and employees, providing guidance on employee relations matters.
HR Operations & Compliance
Ensure compliance with Kenyan labour laws, regulations, and international HR best practices across all managed properties.
Standardize and oversee HR policies, procedures, and systems across the cluster.
Conduct regular audits to ensure compliance and consistency in HR operations.
Compensation & Benefits
Manage cluster-level compensation strategies, ensuring competitive and equitable pay structures.
Oversee benefits administration, including negotiations with providers and ensuring employee satisfaction with offerings.
Monitor and analyse compensation trends to maintain market competitiveness.
Performance Management
Oversee the performance management process, ensuring regular reviews and constructive feedback mechanisms.
Provide training and support to managers to effectively implement performance improvement plans.
Align individual and team performance objectives with organizational goals.
HR Metrics & Reporting
Develop and track key HR metrics to measure the effectiveness of HR initiatives and strategies.
Prepare and present HR reports to senior leadership, offering insights and recommendations.
Leverage HR data to make informed, strategic decisions.
Collaboration & Stakeholder Engagement
Act as the HR point of contact between the corporate office, hotel General Managers, and regional HR teams.
Build strong relationships with internal and external stakeholders, including legal advisors, recruitment agencies, and training institutions.
Represent the organization in labour-related forums and negotiations.
Qualifications & ExperienceEducation
Bachelor's degree in Human Resources, Business Administration, or a related field.
Master's degree or professional certification (e.g., CHRP, SHRM, CIPD) is highly desirable.
Experience
Minimum 8-10 years of progressive HR management experience, with at least 3-5 years in a cluster or regional HR leadership role.
Proven experience managing HR functions for a portfolio of 4-5 hotels or similar hospitality settings.
Comprehensive knowledge of Kenyan labour laws and regulations.
Experience in the hospitality industry is mandatory.