Brief Description
Reporting to the General Manager, the ideal candidate will be tasked with selling Kenya Airways products and network to achieve the set sales target within the country and ensure customer centric approach driving long-term customer loyalty and recognition.
Detailed Description
To drive the sales and commercial action plan for the country/portfolio to deliver the budgeted objectives.
To engage and pursue Government business under the Fly Kenya policy
To pursue and promote Kenya Airways MICE and Groups product to ensure maximum revenue value
To implement an online booking and self-booking portal for Kenya Airway enhancing distribution channel.
To monitor and recommend pricing levels in the country to maximize yield and revenues.
To identify new sales opportunities and take steps to implement them for new revenue streams.
Develop and service trade partners to maximize loyalty and revenue generation.
Ensure that the team adapts quickly to market changes and opportunities.
To represent and safeguard Kenya Airways on all fronts.
Coordinate efforts with other Kenya Airways subsidiaries to cross sell and deliver optimal financial results.
Drive customer focused philosophies throughout the organization to maximize customer loyalty.
Accountable for Customer satisfaction and experience (all segments).
Champion innovation and change to meet customer needs and drive commercial objectives.
Ensure effective relations with stakeholders: staff representatives, local authorities, and embassies to promote/maintain the reputable image of the company.
Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
Steer staff development and optimal training to reach maximum levels of quality and productivity
Execute HR Management in line with the HR Policies and Procedures, local labour laws and CBA provisions where applicable.
Job Requirements
University graduate in a relevant area of study
Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
Computer literate
Ability to lead and motivate a team
Strong analytical skills
Good negotiator and ability to influence
Proficiency in a foreign language will be an added advantage
Cost conscious.
An entrepreneurial mindset
Additional Details
Proactive/self-starter
Good KQ product knowledge