Our client is a well established and reputable audit firm in Nairobi. They are looking to recruit an organized and proactive Front Office/Admin Assistant.
Key Responsibilities:
Maintain a clean, neat and welcoming office environment
Front Office Reception: Answer and place telephone calls promptly, efficiently, and courteously and transmit messages accurately
Receive clients and visitors in the office in a professional and friendly manner
Schedule appointments, conferences and meetings with clients for the office staff
Update and maintain appointment calendar for the office staff
Handle and route incoming and outgoing mail
Maintain reception area, including conference rooms
Bind documents for delivery to clients
Under guidance prepare letters/memos for the auditors for delivery to clients
Input new client information and maintain client information database
Handle client complaints, provide appropriate solutions and alternatives within the given time frames and follow up to ensure resolution
Maintain organized filing and scanning of correspondence, billing as well as business and individual files
Manage office inventory such as stationery, equipment, furniture and ensure timely requisition.
Any other task as allocated
Required Skills & Qualifications
Diploma in Business Administration or related field of study
Atleast 2 years' experience in admin/ front office in a professional environment
Ability to perform administrative duties with speed and accuracy without immediate and constant supervision
Ability to execute assignments of a confidential nature and to keep matters confidential
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office management systems and procedures.
Good communication and interpersonal skills
Presentable