Head Of People & Culture (Fintech) At Mal Consultancy

JOB SUMMARY
The Head of People & Culture is a key contributor to the overall organization strategy formulation and implementation and will act as a trusted business partner and leader, aligning and supporting the leadership team with key people related activities both strategic and tactical to achieve organization effectiveness, productivity and overall success. S/he is responsible for providing leadership in driving the organization people strategy alongside the CEO, and is accountable for developing, implementing and maintaining a strategic people function that supports organization strategy, and aligns policy and programs with the organization's strategic plan, vision, mission, values and culture. S/he will take leadership in the implementation of P&C strategies, for performance management, talent management, leadership development, recruitment and onboarding, workforce planning, organization design, policy development and employee engagement, wellness, wellbeing, safety, as well as administration.
DUTIES & RESPONSIBILITIES
P&C Strategy Planning & Implementation
Develop the P&C strategy by identifying and researching people & culture issues; contributing to organization strategic thinking and direction; establishing people & culture objectives in line with organizational objectives.
Develop innovative workforce planning strategies and processes to anticipate staffing needs across functions and formulate actions to address the identified gaps.
Support the organization to meet and exceed organization growth targets through development and implementation of effective performance standards that are fully aligned with organization objectives and leverage every employee's potential.

P&C Policy Formulation, Implementation and Maintenance
Develop P&C policies and procedures within company guidelines, and provide guidance to management in the interpretation and implementation of the same
Act as a liaison for feedback and communication between organization functions and the people & culture department in order to play an integral role in the coordination of P&C activities within the organization
Brief new managers and employees about company policies and procedures
Collect information regarding employee satisfaction, work conditions, wages and performance reports and make relevant progressive changes as required

Organization Effectiveness & Change Management
Review the existing P&CMIS system and makes proposals for continuous improvement and ensure that the system is optimally utilized
Contribute to and advise on change management, especially with regards to the development and shaping of the workforce in line with organization needs and taking into account current and future P&C organization trends
Proactively monitor employee climate and ensure that issues of concern are addressed promptly in order to ensure a focused and engaged workforce
Promote company values and drive the development of a culture of loyalty, personal integrity, accountability and professional standards
Keep abreast with developments in P&C practices by benchmarking and introducing innovative initiatives as appropriate

Performance and Reward Management
Facilitate the cascading of organization strategy into individual performance and ensure that performance indicators are clearly identified and captured within individual and organization functional objectives
Ensure performance indicators and action plans are specific, measurable, achievable, realistic, time-bound and focused
Develop performance standards and criteria for measuring performance using a fair, transparent and effective performance management system
Ensure every position has an updated job description, each staff has a valid contract and staff records are fully updated with mandatory legal documentation at all times across the organization
Manage compensation and benefits programs to benchmark the company's salaries and benefits against the prevailing market trends in order to attract, motivate and retain a skilled, experienced and agile workforce

Talent Management
Oversee strategic recruitment, selection, placement, orientation, and onboarding of employees
Drive the recruitment, orientation and integration of required skills and competencies for key and critical roles to maintain the bench-strength necessary for succession and the long term growth and sustainability of the organization
Develop and implement together with organization leaders appropriate learning and development interventions and strategies to drive active contribution of staff to the achievement of the Company's objectives and enhance employees' personal growth
Develop and implement strategies to ensure that manpower resources with the right skills and competencies are available to enable the company to achieve its organization strategies and goals
Drive career management through career pathing, promotion and rotation management, to support both organization and employee growth.

Industrial & Legal Affairs
Ensure compliance with employment legislation, statutory obligations and internal Company regulations
Represent and coordinate all litigation matters arising from employees; maintain updated records for every such matter; update management on progress of cases; put in place measures to reduce or eliminate litigations
Guide, coach and equip managers with skills to enable them address diverse people management issues within their divisions and Divisions
Coordinate the resolution of employee grievances in accordance with the Company's grievance handling policies and procedures to minimize distractions in the workplace and enhance productivity
Establish good relationships with the relevant industry players, consult legal practitioners and related government agencies and provide advice whenever necessary on labor matters
Ensure legal and regulatory compliance in all P&C related matters including hiring, employment, separation, and benefits administration
Maintain in-depth knowledge of labor legislation and compliance requirements related to day-to-day management of employees and liaise with internal and external legal counsel as needed on all employment related matters.

Operational Excellence
Create a conducive work environment that supports employee wellbeing and flexibility
Develop and implement a strong induction and orientation program to support employee engagement
Oversee employee surveys and maintain a high employee net promoter and engagement score
Ensure customer satisfaction by leading the collaborative development of service level agreements, adhering to those agreements and monitoring costs, quality and timeliness
Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Ensure that all relevant licenses, legal and regulatory requirements are procured, valid and publicly appropriately displayed as required
Provide regular reporting on the performance of the People Operations function weekly, monthly and as may be required
Drive the department's operational efficiency through management of the people operations budget and align resource utilization to ensure relevance of use and cost containment practices are in place

Any other duties as required within the purview of a People & Culture role.
EDUCATION SKILLS & COMPETENCIES REQUIRED
At least ten (10) years of solid P&C generalist experience 4 of which must be at manager level focused on driving strategy formulation and implementation of end to end people & culture activities with demonstrable experience in managing a diverse range of stakeholders within the organization
Strong knowledge of applicable laws and regulations within the field of Human Resources with a strong understanding of organization related people and culture issues
Experience working in a highly commercial FinTech environment an added advantage
Understanding of change management with knowledge of current best practices and trends. Client-focused with experience implementing process changes
Demonstrated success in implementing strategy, driving process improvement and effective partnering to lead critical and significant organization change and transformation preferably with a component speaking to a digital path and agile capability, and created and/or implemented supporting P&C strategies
High level of integrity, confidentiality, trust and dependability with a strong sense of urgency
Results-oriented, entrepreneurial, self-motivated, self-starter, who is flexible and adaptable to rapid change and has the ability to work in a fast-paced, high demand environment
Strong consultative and influencing skills with the ability to build strong working relationships across all levels
Experience translating KPIs to teams to get buy in and results
Strong interpersonal, communication and presentation skills with a good focus on organization, and enhanced multitasking abilities
Excellent organizational skills, with emphasis on priorities and goal setting
Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software
Influential within the Human Resource sphere with the ability to bring together stakeholders.