Strategic
Implementation of corporate IT strategy within the local business units
Maintain a local IT governance model, including policies and procedures, and ensure ongoing alignment with the corporate governance model
Work closely with wider Globeleq IT Team on group projects and initiatives
Develop and implement disaster recovery and business continuity plans for IT systems and services
Development and maintenance of local IT budgets
Improvements to existing IT infrastructure and service as appropriate
Monitor and identify technology trends for potential impact or opportunities
Project Management
Develop business case and obtain business approval for IT projects
Shape the IT projects portfolio
Design optimum outsourced and internal resource mix
Lead projects delivery
Provide regular updates to the business leadership
Undertake post project implementation review
Supplier Relationship Management
Review and seek opportunities to improve existing commercial agreements and/or introduce new suppliers as appropriate
Management of supplier relationships as necessary to deliver cost effective and efficient solutions and services to the business
Maintenance of existing purchasing arrangements and identifying and leveraging opportunities to spend on IT products, services and solutions
Operations Management
Responsible for operational support models for local business units
Manage operational IT support staff
Develop and agree performance objectives, and undertake reviews with members of the team as necessary
Review, develop and implement improvements to IT procedure as necessary
Work closely with local OT / SCADA Teams and provide support where necessary
Skills
Personal Qualities
Exceptional interpersonal skills, with a focus on rapport building and listening
Ability to absorb and retain information quickly
Ability to work well under pressure and keep a clear head
Capable of multi-tasking in a high paced environment, with the ability to prioritize and execute tasks in an efficient manner
Exceptional customer service orientation
Have a strong work ethic and positive can-do attitude
Ability to make well-reasoned decisions and exercise appropriate judgment from all available data
Strong understanding of and demonstrable success at addressing technical IT issues
Practical and logical approach to problem solving and solution finding
Ability to influence others, including the senior management team
Excellent written and verbal communication skills
Strong planning and organising skills, including project management skills
Achievement focussed
Team worker
Technical (Essential)
Microsoft Windows Server 2019 / 2022
Microsoft Windows 10 / 11
Active Directory 2019 / 2022 forest & domain level
Microsoft Azure (including Active Directory and Intune)
Group Policy / Intune Policy configuration and management
Microsoft Office 365 (including Exchange, Teams and SharePoint)
Server Hardware experience in HP and Dell
Cisco / Juniper switch configuration and administration
Palo Alto firewall configuration and administration
Polycom VC configuration and administration
VMware Server configuration and administration
NetApp Storage configuration and administration
Veeam O365 and Win Server configuration and administration
Mobile device setup and support including Android and Apple devices
Broad understanding of IPsec and SSL VPN technologies
Good proven documentation skills
Enterprise level networking including campus LAN design, TCP/IP stack, VLANs, VLAN trunking, QoS, SNMP, BGP, FTP, DNS, sub netting.
Technical (Desirable)
A broad understanding of the ITIL framework specifically change management and service management
Thorough understanding of storage technologies including LUNs, volumes, iSCSI, VIP, HA configuration, RAID configuration, IOPS and data de-duplication
A broad understanding of OT / SCADA systems and their interfaces with IT Networks
Experience, Knowledge & Qualifications
Must have significant experience of working in a service orientated IT environment
Must have significant experience of delivering successful IT projects
Must have significant experience in working unsupervised or in small IT support teams
Must be educated to degree level in Computer Science or similar
A minimum of 5 years' experience in a similar role