Network Engineer L3

Details of the offer

Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.
We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.
Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Technical Services Implementation Engineer (L3) is a seasoned engineering role, responsible for providing technical support to clients.
This includes remotely supporting clients within service level agreements (SLAs); to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
This role is involved in more complex environments for installation, configuration and fault management.What you'll be doingKey Responsibilities:Interact with clients on site to meet complex requirements of a solution.Escalation points for unresolved problems and issues from the teamRespond to escalated client requests and support client applications to a first line resolution.Escalate complex problems to the relevant third parties.Write reports and proposals and complete and maintain project documentation.Assist with the documentation of standard operating procedures relating to installations and fixes.Act as coach and mentor to more junior Implementation EngineersAssume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.Included in higher complexity design work, with input to the design expected.Expected to take ownership of relevant technologies according to domain or specialization.Knowledge and Attributes:Expert understanding and appreciation of technical design and business principles.Demonstrates seasoned project management and administration ability.Seasoned project skills which are demonstrated in the execution of installations and other assignments.Demonstrates excellent customer engagement skills.Demonstrates seasoned domain specialist knowledge.Excellent verbal communication skills.Client focused and displays a proactive approach to solving problems.Ability to work under pressure and meet deadlines.Ability to coach, mentor and provide guidance to team members.Academic Qualifications and Certifications:Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.Cisco Certified Network Professional (CCNP) is mandatory, CCIE would be an added advantage.Required Experience:Seasoned work experience in a technical implementation engineering or similar role.Seasoned experience engaging with clients and conducting presentations.Seasoned project administration and documentation experience.Seasoned report writing experience.Seasoned project management experience.Workplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services.
We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
We are also one of the leading providers of digital and AI infrastructure in the world.
NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.
Apply today.
Apply Apply Back to search results


Nominal Salary: To be agreed

Source: Talent_Ppc

Requirements

Data Analytics Specialist At Sama

We are seeking a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will leverage data to provide actionable insights that dri...


From Sama - Nairobi Area

Published a month ago

Data Analytics Manager At Sama

Lead, mentor, and develop a team of analysts, fostering a collaborative and innovative work environment. Collaborate with cross-functional teams to understan...


From Sama - Nairobi Area

Published a month ago

Backend Developer At Tech Care For All Africa (Tc4A)

About the Role We are seeking a Backend Developer to support product development. Your primary focus will be developing all server-side logic, ensuring high ...


From Tech Care For All Africa (Tc4A) - Nairobi Area

Published a month ago

Flutter Engineer Intern At Interintel Technologies Limited

JOB BRIEF We're seeking Flutter engineering interns who are fast learners and problem solvers! These internships may lead to full-time roles. You'll gain exp...


From Interintel Technologies Limited - Nairobi Area

Published a month ago

Built at: 2024-11-07T11:27:00.571Z