The Operations Officer is responsible for supporting the newly established Digital Green Kenya office. This role works within a small team and is part of both the Kenya Country team and the Global Internal Operations team. The Operations Officer will lead procurement, logistics, systems, and office / event management coordination for the Kenya-based team and will support global initiatives / projects. The ideal candidate will be a versatile operations expert who enjoys managing multiple responsibilities and streamlining complex processes. This role demands a proactive approach to building relationships across local and global teams and a willingness to tackle a variety of operational tasks, including hands-on office duties, to support our expanding team.
Key Responsibilities
Travel & Logistics
Establish relationships with trusted travel vendors and support staff with international and domestic travel bookings, including flights, accommodations, visas, and coordination with agents and other offices
Handle all travel logistics for visitors to the office and events, ensuring smooth coordination of accommodations, transportation, and other arrangements
Procurement
Procurement Processing: Manage and oversee all procurement and contracting activities for the Kenya team, ensuring adherence to DG policies and processes, and timely delivery of goods and services
Laptops & Equipment: Handle the purchase and allocation of laptops and necessary equipment for new staff members, ensuring all setup requirements are met
Vendor Management and Payments: Submit vendor invoices with complete supporting documentation, ensuring the efficient and timely processing of payments
Office & Operations Support
Fixed Asset Management: Oversee the purchase, documentation, and maintenance of physical assets and inventory across office(s). Ensure proper office insurance coverage to protect assets and operations against risks such as theft, damage, and liability, while complying with local regulations
Documentation & Office Support:Organize and update office documentation, ensuring accessibility on Drive and in hard copy when needed. Provide daily operational support to the Kenya team
Office Management: Source new office spaces and manage ongoing office upkeep, including purchasing supplies like stationery, kitchen items, and other essentials as needed
Liaison and Coordination: Act as a bridge between the Global Operations team and the Kenya team, ensuring smooth communication. Support legal and HR-related tasks, such as obtaining signatures and coordinating with local benefits providers
IT Support Coordination
Act as the primary point of contact for IT-related issues in Kenya, liaising with the global IT team for remote support and guidance
Facilitate local resolution of hardware, software, and networking issues, including coordinating repairs or replacements with external consultants when necessary
Qualification
Bachelor's degree in Business Studies, Commerce, or related field
Experience in a professional environment with at least 3-5 years of experience in operations, admin, or finance
Tech-savvy, with experience in systems, intranet, or communication tools; IT experience is a plus
Excellent time management and project/task management skills, and ability to multitask and prioritize work
Outstanding English written and verbal communication skills, and a collaborative mindset
Creative problem-solving skills and adaptability in a fast-paced environment
Willing to roll up sleeves and assist with additional administrative and operational tasks as needed, including courier services and other office duties
Experience or interest in working in diverse teams, including across cultures / countries / time zones
Willingness to work outside of normal business hours (to accommodate meetings with international colleagues)
Passionate about Digital Green's mission!