Job Purpose:
The Sales Representative will be responsible for delivering excellent customer service, driving sales, and creating a pleasant shopping experience for customers. The role involves assisting customers in selecting shoes, maintaining the stores organization and supporting sales efforts to meet targets.
Key Responsibilities:
Welcome and engage customers, helping them choose suitable footwear based on their preferences and needs.
Provide product details such as sizes, colors, and features to inform customer decisions.
Ensure the sales floor is tidy, well-organized, and fully stocked with products.
Handle customer queries, resolve complaints professionally, and maintain a courteous demeanor.
Encourage additional purchases through upselling and cross-selling strategies to meet sales goals.
Process sales transactions accurately and ensure correct payment handling and receipts.
Stay informed about promotions, store policies (payment, exchanges), and security practices to assist customers efficiently.
Assist with visual merchandising, including setting up displays to enhance the store's visual appeal.
Conduct inventory checks, assist with stock management, and ensure proper product rotation.
Build strong customer relationships to encourage repeat business and enhance customer loyalty.
Qualifications & Competencies:
At least 1 year of experience working in a retail environment, preferably in footwear or fashion.
Excellent communication and interpersonal skills with the ability to engage with customers effectively.
A proactive, positive attitude, with a strong motivation to meet sales goals.
Ability to work efficiently in a fast-paced retail setting and handle multiple tasks.
Customer-focused, with strong problem-solving skills and a keen attention to detail.
Basic understanding of retail sales principles and best customer service practices.
Physical stamina to stand for long periods and handle light to moderate lifting tasks.
Personal Attributes:
Friendly, approachable, and confident in interacting with a variety of customers.
A strong team player with the ability to collaborate well with colleagues.
Punctual, reliable, and trustworthy, with a strong sense of responsibility.
Organized and able to manage time effectively, especially during busy periods