JOB SUMMARY:
To provide a one stop HR advisory support to Business and facilitate implementation of the Human Resources Strategy, Policies and Practices.
KEY RESPONSIBILITIES:
Manpower Planning:
Prepare Human Resource forecasts in consultation with Business Unit Heads.
Facilitate the career and succession plans for own business area.
Support the development of talent management within the Business Unit by enabling the Business Unit to attract, retain and motivate talent.
Advise Business Units on the Exit trends and propose measures for talent retention.
Resourcing (Recruitment, Selection and Placement):
Identify the best source of candidates and tap into the market by undertaking strategic resourcing initiatives such as Head Hunting, Market intelligence, Talent acquisition.
Undertake interviews for short listed candidates and ensure a fair assessment process has been followed.
Train and support line managers on the recruitment process.
Ensure proper employee onboarding of new staff is carried out i.e. First day induction: HR policy, Medical and insurance.
Ensure that all staff have a signed off job descriptions
Monitor each recruitment process end to end to address any issues emerging without delay and in consultation with the recruitment manager.
Ensure timely running of amendments/contract extension letters and are made as per required approval.
Organizational Development and Change Management:
Drive organization implementation/change initiatives in line with business unit strategies i.e. Review and implement fit for purpose structures, benchmarking analyses, ensure targets are reviewed to reflect the changes.
Facilitate the preparation of job descriptions for new roles, ensure that the job roles are well-defined, and organizational structures are in place & constantly updated.
Communication and management of the Bank's change initiatives as "change catalysts" within the business unit (champion compliance in line with change management framework and processes).
Support the Director of HR in inculcating a shared mindset and foster employee loyalty to the Bank's values.
Learning & Resource Development/Management:
Support in establishing the skill gap within Business units and facilitate Training Needs Analysis.
Co-ordination & facilitate the delivery of training programs.
Monitor and implement capacity building initiatives by adhering to the 70:20:10 training model.
Performance & Talent Management:
Oversee roll out and cascade of the Bank's performance management framework in the Business Unit.
Coordinating the entire process of performance appraisals, ensuring timely submission of reports and their analysis.
Advise the appraisee and appraiser where need arises and addressing the issues raised in the appraisal reports.
Co-ordinate with Business Unit Heads in ensuring that staff appreciates the linkage of performance to reward.
Ensure talent management policies and initiatives are being driven objectively
Maintain a data base of talent- both internal and external for focus areas based on market dynamics of supply and demand.
HR Branding & Culture:
Visit Divisions/departments/Branches to support and advise on Human Resources challenges and issues facing the business units (HR Engagements).
In liaison with Divisional/departmental/Branch/Unit heads, ensure that leave plans are in place and that Leave Liability is managed.
Champion the values of the bank and its culture.
Attend management committee meetings (MANCO) meetings of allocated divisions and offer expert HR advice on people matters.
Liaise with departmental and division heads to ensure that new staff are allocated mentors and review periodic mentoring reports on the staff.
Customer service:
Act as the single point of contact and ensure that all attending queries and complaints are attended through timely feedback to all the stakeholders
Prompt service performed right the first time and prompt query/complaint resolution.
Service Focus – Seeks to understand customer expectations and requirements and uses available resources, policies, and opportunities in their best interest without compromising the Bank's values.
Employee Relations:
Work closely with the Employee Relations centre of excellence in:
Championing and enforcing labour laws as constituted within the country and the Bank's Policies.
Interpretation of the policies and procedures and assess compliance by all employees within the business unit. (Advise managers and employees on disciplinary issues and procedures).
Enhance two-way communication within the business unit by ensuring that employees and other stakeholders are informed on what is happening, why it is happening and how it affects them.
Champion employee wellness programs.
KEY RELATIONSHIPS:
Direct Reports to this Position
None
Customers of this Position
External clients
EXCO and HODs
All Departments in the Bank
KEY COMPETENCIES AND EXPERIENCE:
Knowledge: Skills and Experience required for this Role
Bachelor's degree in business management / administration with a bias in Humanities & Human Resource.
Human Resource Management professional qualification (A must have).
Post-graduate degree in business related course is an added advantage.
At least 8 years of HR generalist work experience.
Experience in working in the financial sector is preferred.
Competencies required for this Role
Excellent interpersonal and relationship management skills.
Good organizational and administrative skills.
Prioritization and Time Management - ability to prioritise and manage time efficiently and maintain a structured approach under pressure and high volumes
Resilience and Drive – Maintaining performance standards when difficult situations arise.
Ability to listen, probe effectively and convey information clearly to the customer.
Diplomatic and tolerant in relaying and receiving information.
Customer service orientated.
Methodical, detail-conscious, organized and assertive.
Manpower planning and forecasting skills.
Organization development and change management.
Business acumen skills.