Channel Commercial Growth (20%)
Support the growth targets of the subsidiaries through innovation and continuous channel Improvement.
Help in designing and developing services in tandem with the Group's strategic direction
Channel Continuous Development for Omni Channel Experience (20%)
Lead the planning, development, launch, and continuous enhancement of allocated mobile channels, overseeing the full product lifecycle to meet user needs and business goals.
Build on the feedback received, market intelligence gathered and research on global best practises to champion the continuous improvements and enhancements.
Oversee testing processes to ensure that mobile applications meet required standards and deliver a satisfactory user experience?
Channel Efficiency and Stability (20%)
Work with the various IT teams to ensure optimal channel uptime. Governance on channel access and change management is also a key deliverable for the role holder
Risk & Compliance (15%)
Ensure the services provided meet the threshold of internal, local and international laws and procedures.
The role holder will also ensure any associated risks within the channel are effectively mitigated.
Responsible for Channel governance in ensuring firm controls, adherence to the laid down processes and procedures as well as championing controls reviews.?
Channel awareness, Subsidiary Support and Service uniformity (15%)
Collaborate with Cross country teams to ensure parity of product offering and localised innovation where applicable.
Work with the Communications Division and other stakeholders to drive awareness and preference for the Channel's solutions in the market.
People, Learning and Development (10%)
Drive cultural change towards channels use across the group.?
Inject the required new talent and motivate them to create customer centric services on the Channel
Implement recruitment, learning and performance management strategies, as well as cultural practices that attract, nurture and retain the best talent within the channel vertical.
Drive competencies focus through continuous learning and job enrichment to ensure high performance.
Ideal Job Specifications:
Academic and Professional Certifications:
University Degree is Mandatory preferably in an IT or Engineering related field.
MBA or a Master's degree in a business field is desirable.
Product and Ecosystem Design, Marketing and Service oriented certifications desirable.
Experience:
At least 10 years' work experience, 3 of which should have been in a senior management capacity in a similar sized organisation
Relevant work experience in Product Development & Management, Channel Management, Project Management and Business Development
Intricate knowledge of Digital Financial services preferably from a Bank, Telecom or Fintech
The role is open to a Commercial driver with an understanding of Channel based IT practices or an IT professional with a Commercial acumen
Project and Change Management experience managing technical teams and cross-functional collaboration.
Vendor Management in negotiation and coordination with USSD gateway providers and telecom operators.