Role purpose
This role is critical in triaging and managing the Change Requests that are received into the TDIT team on an ongoing basis. Change requests are critical to ensure ongoing small and medium size changes or new interventions / initiatives are reviewed, prioritised, scoped and costed in a timely manner to support the effective ongoing delivery of our programmes for children. Change requests will include system and non-system changes.
Reporting To:Director of Transformation Portfolio Management Office
Work Pattern:Hybrid/Remote; flexible working options available
Contract:Permanent Contract
Grade:P2
Location:Any approved Save the Children office location. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations
Preferred Time Zone:Any
Salary:In accordance with our global compensation and benefits framework, location-specific salary scales and benefits will apply
Right to Work:The successful candidate must possess the unrestricted right to work in their preferred location for the duration of employment
International Travel Requirements:None
Budget Responsibility:None
People Management Responsibility:None
Accountabilities
Facilitate and coordinate the end-to-end change request management process to ensure timely delivery of requests, maintaining a focus on continuous improvements and efficiency gains
Organise and chair regular change request review meetings, ensuring all relevant stakeholders are engaged and that outcomes are documented and actioned promptly
Liaise effectively with colleagues across IT, TD and PMO to track the progress of change requests, manage escalations, and remove any barriers to timely delivery
Maintain and continuously improve process maps, guidance, and training materials related to change request processes, ensuring they remain current and effective
Deliver comprehensive reporting on change requests, including detailed analysis and trends, and communicate findings to Finance and other relevant teams to inform decision-making. Manage, maintain and drive continuous improvements in dashboards for managing and reporting on change requests
Hold colleagues accountable for delivering change requests in line with defined processes, providing necessary support and applying appropriate consequences to ensure adherence to organisational standards and principles
Develop & maintain PMO reporting dashboards for project, resourcing and change request activity. Drive continuous improvement in use of PMO tooling across project, resourcing and change request activity
Experience and Skills
Essential
Stakeholder Engagement: Considerable experience in organising and chairing review meetings. Proven capability to engage all relevant stakeholders and ensure that outcomes are documented and actions taken promptly
Multi-Department Coordination: Proficient experience in liaising effectively with colleagues across multiple teams and departments to track progress, manage escalations, and remove delivery barriers
Process Improvement: Proficient experience in maintaining and continuously improving process maps, guidance, and training materials related to change request processes. Ability to ensure that these documents remain current and effective
Reporting and Analysis: Considerable experience delivering comprehensive reporting and development of dashboards for reporting, including detailed analysis and trend analysis. Ability to communicate findings effectively to finance and other teams to inform decision-making structures
Accountability and Adherence: Proficient experience in holding colleagues accountable for delivering change requests in line with defined processes. Capacity to provide necessary support while ensuring adherence to organisational standards and principles.
Technical Skills: Proficiency in relevant software tools such as MS Office Suite, project management and dashboard software (e.g., MS Project, Jira, Planview, PowerBI)
Desirable
Non-profit sector knowledge/experience (especially international development projects)
Second language – French, Spanish or Arabic
Education and Qualifications
Essential
A degree or equivalent qualification in a related field such as Information Technology, Project Management, or Business Administration is desirable.
Desirable
External Project Management accreditation