Job DescriptionYour responsibilities:Primary customer contact for Order Intake and follow upInterface between customer & logistics service providers (including warehouse & transport arrangements & communicationOrders on Hand management, including back order follow up, monitoring & feedbackSupport to the Sales and Accounting Teams for Accounts Receivables related to RFC & POD processing & submissionsHandle and respond to all customer requests.Support business with Automation projects related to customer data processing (order placement, order amendment etc)Coordination & monitoring of reverse logistics processes including processing of customer RFCs and ClaimsCustomer 3rd Party Business coordination including processing & monitoring of battery & direct ordersFacilitating export customer documentation & transportation processesDrive Business Operational Initiatives with O2C environment.Handling very low-level technical enquiries on parts availability.Support sales and marketing in promotional activity.Mentors junior staff within the department.Takes on additional responsibility for soft leadership topics.Drives key KPIs and projects.Is a key interface with other departments.QualificationsEducation:Degree in supply chain / logistics or related field.Intermediate level MS ExcelVast exposure and drive for digitization.Customs and Foreign trade exposure.Logistical background.Experience and knowledge:Computer literate, experienced in MS OfficeSAP knowledge experience is essentialGood understanding of the supply chain processesAutomotive parts sales experience an advantageBosch Automotive product knowledge an advantageStrong team player.Mentor to others.Your personal characteristics and skills:Solutions driven.Strong Customer Service focus.Fluent in English (speak, read and write)Able to handle pressure – sense of urgencyGood communication skills – telephone and e-mailPleasant nature, reliable and able to mix with external partiesAnalytical and detail oriented.Demonstrate Leadership ability.Additional InformationMajor Challenges:Dealing with harsh feedback from external parties.Managing stakeholder expectations internally.Balancing long lead time operational delivery with within the call centre environment.Managing tight delivery deadlines.Project management.Soft leadership topics.Understanding West African & Central African trade and logistical markets as it relates to Customer behaviour and logistical requirements.